Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for LucidMeets services, including premium features and paid subscriptions.

1. General Refund Policy

LucidMeets offers premium features and paid services. Our refund policy is designed to be fair to both users and the platform while ensuring quality service delivery. All refund requests must be submitted within applicable timeframes and meet the conditions outlined in this policy.

2. Premium Features

Premium features may require payment. The following general refund terms apply:

2.1 Refund Eligibility

Refunds may be available in the following circumstances:

• If requested before the feature or service has been used or accessed
• In cases of technical failure that prevents access to the paid feature
• When both parties mutually agree to cancel before use
• When the service cannot be provided due to circumstances beyond the user's control

2.2 Non-Refundable Scenarios

Refunds are generally not available in the following cases:

• After the feature or service has been used or accessed
• For completed services or features
• Due to change of mind after use has begun
• If the user's account is terminated due to violation of Terms and Conditions

3. Subscription Services

If LucidMeets offers subscription-based services, the following terms apply:

3.1 Subscription Cancellation

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. You will retain access to subscription features until the end of the paid period. We do not provide partial refunds for unused portions of subscription periods.

3.2 Subscription Refunds

Refund eligibility for subscriptions may vary. Refunds may be available within a limited period after initial purchase, subject to applicable laws and regulations.

4. Processing Time and Method

Refund requests are reviewed and processed in accordance with our procedures. Processing times may vary depending on the payment method and circumstances. Refunds are typically issued to the original payment method used for the purchase. Additional time may be required for funds to appear in your account.

5. How to Request a Refund

To request a refund, please contact us at support@lucidmeets.com or refunds@lucidmeets.com with the following information:

• Your account email address
• Transaction ID or order number
• Date of purchase
• Reason for refund request
• Any supporting documentation

We will review your request and notify you of the decision. If approved, the refund will be processed according to our standard procedures.

6. Cancellation of Services

6.1 User-Initiated Cancellation

Users may cancel services before they begin, subject to refund eligibility criteria. Cancellation takes effect according to the terms of the specific service.

6.2 Platform-Initiated Cancellation

LucidMeets reserves the right to cancel services in certain circumstances, including violation of terms, fraudulent activity, technical issues, or legal requirements. Refund eligibility in such cases depends on the specific circumstances.

7. Dispute Resolution

If you are dissatisfied with a refund decision, you may request a review by contacting support@lucidmeets.com and providing additional information or documentation. We will review your case and notify you of the final decision.

8. Special Circumstances

8.1 Technical Failures

If you experience technical issues that prevent you from using a paid service, please contact our technical support. We will attempt to resolve the issue. If the issue cannot be resolved, a refund may be provided.

8.2 Force Majeure

In the event of circumstances beyond our control, refunds may be delayed or processed on a case-by-case basis.

8.3 Regulatory Requirements

Refunds may be subject to local laws and regulations. We comply with applicable consumer protection laws and regulations in your jurisdiction.

9. Contact Information

For refund and cancellation requests, please contact us:

Email: refunds@lucidmeets.com

Email: support@lucidmeets.com

Email: billing@lucidmeets.com

10. Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We will notify users of significant changes via email or through our platform. Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

11. Governing Law

This Refund and Cancellation Policy is governed by applicable laws. Any disputes arising from this policy shall be subject to the jurisdiction of applicable courts, in accordance with our Terms and Conditions.